Nigerian Government has issued a directive requiring airline companies to compensate passengers for delayed and cancelled flights. This decision, announced by the Minister of Aviation and Aerospace Development, Festus Keyamo, marks a significant step towards protecting consumer rights and ensuring fair treatment for air travelers.
Keyamo, during a meeting with heads of agencies under the ministry, emphasized the government’s commitment to upholding passenger rights and ensuring accountability among airline operators. He stated, “We are not deaf to the cries of Nigerians about delays and canceled flights. The law is there, and we are looking at how to enforce those laws for compensation of Nigerians who bear the brunt of cancellation of flights and disrupting the activities.”
Recognizing the challenges of grounding airlines or taking them to court, Keyamo proposed a more practical approach. He explained, “The process of grounding the airline or taking the airlines to court will create more problems. So if the reason for the delay and cancellation of flight is their fault, they must pay compensation. And what I am suggesting is that if they don’t get cash back, they must get some rebate when they buy the next ticket. I have set up a committee to look into it such that they can generate a code that they can use when they want to purchase the next ticket.”
In addition to mandating compensation for delayed and cancelled flights, Keyamo directed the Director-General of the Nigerian Civil Aviation Authority (NCAA) to prepare a weekly catalogue of cancelled flights. This move aims to enhance transparency and provide passengers with readily accessible information about flight disruptions.
Furthermore, Keyamo directed the Nigeria Safety Investigation Bureau (NSIB) to expedite its investigations into recent air incidents and mishaps. He instructed, “For the recent incidents that happened recently, some minor, and others classified as serious incidents although there were no fatalities, the NSIB is investigating these incidents, and I have directed them that within 10 days from today, they must submit their report of the incidents and what actually transpired.”
These directives underscore the government’s commitment to prioritizing passenger safety and addressing concerns raised by air travelers. By enforcing consumer protection laws, promoting transparency, and expediting investigations, the Nigerian government is taking concrete steps towards enhancing the air travel experience for all citizens.
